I provide residential cleaning services on a weekly, biweekly, or monthly schedule. Before booking, I always conduct an in-person walk-through to assess the property, discuss your expectations, and ensure I can provide the level of service you're looking for.
For post-construction cleaning projects, a separate contract is required due to the specialized nature and scope of the work. For further information regarding post-construction services, pricing, or scheduling, please don't hesitate to reach out.
Booking & Payment:
A 50% non-refundable deposit is due when you book to secure your appointment.
The remaining 50% is due on the day of your scheduled cleaning.
Last-minute bookings (less than 12 hours’ notice) will include a $75 fee.
Cancellations:
Cancellations must be made at least 48 hours in advance. All deposits are nonrefundable. Late cancellations may be eligible for a one-time credit toward a future service at my discretion.
If a client cancels late three times, I may have to drop them as a client to keep my schedule fair and manageable.
Pricing & Condition:
Pricing is based on the condition of the home at the time of the walk-through.
If the condition is significantly different upon arrival, I reserve the right to adjust the price or scope of work.
Homes with excessive buildup, biohazards, or extreme conditions may require additional fees or may be declined.
Preparing for Your Cleaning:
Please make sure all personal items are picked up. If not, I will clean around them unless we’ve discussed including them in your price.
I’m pet-friendly (except for reptiles). For homes with pets, I require using your vacuum and broom to avoid spreading pet dander between homes.
Add-On Services:
Any additional services requested on the day of cleaning may result in an added fee and must be approved before work continues.
Lifting & Safety Limits:
For safety reasons, I do not move heavy furniture or lift heavy items. I will clean accessible areas unless prior arrangements have been made.
I reserve the right to refuse or stop service if conditions are unsafe or hazardous.
Utilities Requirement:
Running water and electricity must be available at the time of service.
If utilities are not on, the appointment may be canceled and the deposit forfeited.
Lockout / No Access:
If I am unable to access the home at the scheduled time, it will be considered a lockout, and the deposit will be forfeited.
Damage & Liability:
If something gets damaged during cleaning, I will take a photo immediately and let you know.
Depending on the value, I will either pay out-of-pocket or have my insurance cover it. I carry up to $1 million in insurance coverage.
Insurance does not cover incidents that happen before or after I leave your home. For example, if a lamp falls after I leave, it will not be covered.
Access & Scheduling:
You do not need to be home while I clean.
If you need to run errands during the cleaning, I’m happy to continue—just let me know how to lock and unlock your home.
Tips are always appreciated but never required.
Friends and Family Discount:
I truly appreciate all the support from my family and friends! However, this is my main source of income, so I’m not able to offer frequent or large discounts. I may offer one occasionally at my discretion or do a little extra details during a cleaning. Thank you so much for understanding and supporting my business.
Satisfaction Guarantee:
If you’re not fully satisfied, please notify me within 24 hours so I can address any concerns. My services are strictly for cleaning (removal of dirt, dust, and grime) and do not include repairing, restoring, or fixing damaged or worn items, including paint chips or permanent stains.
Other Notes:
I aim to provide a thorough, professional, and safe cleaning experience.
Any special requests or areas that need extra attention should be discussed during the walk-through to ensure the best service and accurate pricing.